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Privacy Policy
Information we may collect
When you use Slotozen Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected can vary depending on the services you use, the checks required and the choices you make. We seek to collect information that is relevant to providing and protecting the service.
Account and contact details
This may include your name, date of birth, residential or contact details, username, account credentials and other information supplied when you register or update your account. We may also record communications and requests made through customer support so that we can respond, investigate issues and maintain an accurate service history.
Identity and verification information
To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. Depending on the circumstances, these may include identity documents, proof of address, information about the source or ownership of funds, and records relating to account security. Such information may be reviewed using internal processes or suitable verification services.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, gaming activity, account balances, transaction references and payment methods. Payment information may be processed through payment providers. We do not need to retain complete payment card details where they are handled directly by an authorised payment service, but relevant transaction records may still be available to us for account management, reconciliation, security and legal purposes.
Technical, device and usage information
When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and referring website. We may also record login activity, interactions with features and information about errors or performance. This helps us operate, secure and improve the website.
How and why we use information
We use personal information for purposes connected with providing casino services, managing accounts and meeting our responsibilities. We aim to use information in a way that is proportionate to the purpose for which it was collected and to limit access to people or service providers who need it.
- To create, administer and secure your account, including maintaining your preferences and account history.
- To provide website features, process requests and support your use of the services.
- To verify identity, age, account ownership and other information where checks are necessary.
- To prevent, detect and investigate fraud, suspicious activity, payment abuse, account misuse and other security risks.
- To process deposits, withdrawals and other transactions, and to keep appropriate financial and transaction records.
- To meet applicable legal, regulatory, tax, accounting, compliance and responsible gambling obligations.
- To communicate with you about your account, service notices, security matters, policy updates and support enquiries.
- To understand website use, troubleshoot technical issues, improve functionality and develop a safer, more reliable service.
- To send promotional or marketing communications where permitted and where you have provided any consent or preference required. You can withdraw marketing consent at any time.
- To establish, exercise or defend legal rights, respond to lawful requests and protect the rights, property and safety of players, the website and others.
Some information may be required to open or maintain an account, complete verification, process a transaction or meet a legal obligation. If you do not provide information that is reasonably necessary for one of these purposes, we may be unable to provide a service, complete a check or respond fully to a request. We will not use personal information for unrelated purposes unless permitted or required to do so.
Sharing information
We may share relevant information with service providers that help operate the website and support our business. These may include payment processors, identity and verification services, fraud prevention providers, technology and hosting providers, customer support tools, analytics providers and professional advisers. Providers are expected to handle information securely and only for authorised purposes.
Information may also be disclosed where necessary to comply with a lawful request, court process or legal obligation, or where disclosure is reasonably required to investigate fraud, protect users, enforce applicable terms or protect the safety and integrity of the services. We do not sell personal information as a general business practice.
Cookies, security and retention
Cookies and similar technologies
Slotozen Casino may use cookies and similar technologies to remember settings, keep sessions working, support account security, understand website traffic and improve website performance. Some cookies are necessary for core functions, while others help us analyse use or remember preferences. Depending on your browser and the available controls, you may be able to accept, block or delete cookies through your browser settings. Blocking certain cookies may affect how parts of the website function.
Protecting information
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access may be restricted according to work responsibilities, and security controls may include account protections, monitoring, encryption or secure transmission methods where appropriate. However, no website, device or electronic transmission can be guaranteed to be completely secure. You should keep account credentials private and tell us promptly if you suspect unauthorised access.
Storage and retention
Personal information may be stored by us or by service providers supporting the website. Information may be handled in Australia or another country where an approved service provider operates, subject to appropriate safeguards where required. We keep information only for as long as it is reasonably needed for the purpose collected, account administration, security, dispute handling and business records.
Closing an account does not always mean that every record can be deleted immediately. Some account, verification, payment, transaction, security and communications records must be kept for a period required by law or for other legitimate record-keeping purposes. After the relevant period, information may be securely deleted, anonymised or retained only where there is a continuing lawful reason to do so.
Your privacy rights and how to contact us
Subject to applicable requirements and reasonable verification, you may have rights relating to personal information we hold about you. These rights can depend on the type of request, the information involved and any legal obligations that apply. We may need to confirm your identity before acting on a request, particularly where the request concerns account security or sensitive information.
- Access: you may ask for information about the personal data we hold about you and, where appropriate, request a copy.
- Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: you may ask us to delete your personal information where there is no continuing lawful or legitimate reason for us to keep it. Deletion may not be available for records that must be retained.
- Marketing consent: you may withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where available.
- Information about processing: you may ask general questions about how your information is collected, used, shared or stored.
To exercise your data rights, request a correction or deletion, access your information, or withdraw consent to marketing, contact support@slotozencasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. Do not send payment card passwords, account passwords or other unnecessary sensitive security information by email.
We will review privacy requests and respond within a reasonable timeframe. If we need more information to verify your identity or clarify the request, we may contact you through an appropriate account or support channel. In some situations, we may refuse or limit a request where permitted or required by law, including where fulfilling it could affect another person’s privacy, compromise security, interfere with fraud prevention or require us to delete records that must be retained.
Changes to this Privacy Policy
We may update this Privacy Policy when our services, processing activities or legal obligations change. The updated version will be made available on the website and will apply from the date stated or, where no date is shown, from publication. We encourage players to review this page from time to time so they understand how information is handled. Continuing to use the website after an update may indicate acceptance of the revised policy where permitted.
If you have a question about this Privacy Policy or believe that personal information has been handled incorrectly, please contact support@slotozencasino.best so the matter can be reviewed.