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Slotozen Casino Terms & Conditions
1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Slotozen Casino. They apply to the website, your player account, available casino games, deposits, withdrawals, promotions and related services. Additional terms may apply to particular games or promotional offers. If an additional term conflicts with these Terms & Conditions, the specific term will generally apply to the relevant game or offer.
You should read these terms before using the website and keep a copy for your records. If you do not agree with any part of them, you should not register an account or continue to use the services. We may update the terms from time to time to reflect changes to the services, technology, legal requirements or responsible gambling practices. Updated terms will apply from the date they are made available, unless a different effective date is stated.
The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking whether access to and use of the services is lawful where you live. Nothing on the website is an invitation to use the services in a jurisdiction where online gambling is prohibited or restricted.
Eligibility and account registration
You must meet the applicable minimum age requirement and satisfy all other legal requirements before opening or using an account. When registering, you must provide information that is accurate, current and complete. You must update your details if they change. We may request documents or other information to verify your identity, age, address, payment method or source of funds.
Only one account may be held by a person unless we expressly agree otherwise. Your account is for your personal use only. You must keep your login details confidential and must not allow another person to access or use your account. You should notify us promptly if you believe your account details have been lost, disclosed or used without permission.
- You must not register or play on behalf of another person.
- You must not use false, misleading or stolen information.
- You must not create multiple accounts to obtain an unfair advantage.
- You must not use the website for unlawful activity, fraud or money laundering.
- You must comply with all applicable Australian laws and any other laws that apply to you.
2. Accounts, deposits and withdrawals
You may need to complete verification before an account can be fully used or before funds can be withdrawn. Verification checks may be completed at registration, during play or at another stage of the account relationship. If requested information is not provided, or cannot be reasonably verified, access to some services may be limited, suspended or closed.
You are responsible for checking transaction details before confirming a deposit or other payment. Deposits must be made using a payment method that belongs to you or that you are authorised to use. We may reject, reverse or hold a transaction where it appears to be unauthorised, suspicious, incorrectly processed or inconsistent with applicable legal and compliance requirements.
Available payment methods, processing arrangements, minimum or maximum amounts and any applicable fees will be shown on the website or during the relevant transaction. Processing times can depend on the payment provider, verification requirements, banking systems and other factors outside our reasonable control. We do not guarantee that every payment method will be available at all times.
You should not deposit more than you can afford to lose. Gambling funds should be treated as entertainment spending, not as an investment or a way to make money. We may apply account, deposit or transaction controls where required by law, our internal procedures or responsible gambling safeguards.
Withdrawals may be subject to account verification, checks on payment activity and any applicable game or promotional rules. We may return funds to the original payment method where appropriate. If an account has a negative balance, unresolved chargeback, suspected fraud or other serious breach, action may be taken before funds are released.
3. Games, promotions and responsible gambling
Game play
Games are provided for entertainment and are governed by the rules displayed for each game. You should review those rules before placing a wager, including information about eligible bets, outcomes, features and any relevant conditions. A wager is normally accepted only when confirmed by the website. If there is a technical fault, communication failure, pricing error or other material problem, a transaction or game round may be reviewed, cancelled or corrected in accordance with applicable requirements.
Game results are determined by the relevant game system. You must not attempt to interfere with the website, manipulate a game, exploit an error or use software, devices or methods designed to obtain an unfair advantage. Collusion, automated play, tampering, account sharing and other abusive conduct are prohibited.
Promotions and bonuses
Promotions, bonuses, rewards and competitions may be subject to separate terms. Those terms should explain eligibility, how an offer is activated, qualifying activity, expiry, wagering or play-through requirements, restrictions, maximum conversions and any other conditions. You are responsible for reading the promotional terms before participating.
A promotion may be withdrawn, amended or refused where permitted by its terms or where misuse, error, fraud or a breach is suspected. We may correct an obvious administrative or technical error. Unless expressly stated otherwise, promotional benefits are intended for one person and one eligible account only.
Responsible gambling
Gambling should be approached as a recreational activity. Set a budget and time limit before you play, take regular breaks and avoid chasing losses. Do not gamble when upset, under the influence of alcohol or drugs, or when gambling may affect your financial commitments, work, relationships or wellbeing.
- Use any available deposit, spending, session or wagering controls.
- Request a break, account restriction or self-exclusion if gambling is becoming difficult to manage.
- Do not borrow money, use essential household funds or sell possessions to gamble.
- Seek independent help if gambling is causing concern for you or someone close to you.
- Contact a recognised Australian gambling support service or a qualified health professional for assistance.
4. Prohibited conduct, suspension and legal information
You must use the website honestly, lawfully and in accordance with these terms. Prohibited conduct includes fraud, chargebacks made without a valid reason, money laundering, identity misuse, unauthorised payment activity, attempts to bypass security, interference with website operation and abuse of staff or other users.
We may suspend, restrict or close an account where we reasonably believe that a term has been breached, information is inaccurate, verification cannot be completed, activity may be unlawful, a payment is disputed or the account presents a security, compliance or responsible gambling concern. Where permitted, we may also void affected transactions or withhold benefits connected with prohibited conduct.
Account closure does not remove obligations that arose before closure. You remain responsible for amounts properly owed and for complying with provisions that are intended to continue, including provisions about intellectual property, privacy, liability, dispute handling and misuse of the services.
Website content and availability
The website and its content are provided for general use and may be changed, interrupted or withdrawn. We do not guarantee that the website will always be available, error-free, secure or compatible with every device. We are not responsible for interruptions caused by telecommunications networks, payment providers, software, maintenance, events outside reasonable control or other third parties.
Unless stated otherwise, the website content, design, branding, text, graphics and software are owned by or licensed to the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, commercially exploit or reverse engineer website material without appropriate permission.
Privacy, complaints and governing law
Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be used for account administration, identity and payment checks, security, legal compliance, customer support, responsible gambling measures and service improvement. You should review the Privacy Policy to understand how information is collected, used and disclosed.
If you have a question or complaint, please use the support or contact options made available on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. We may ask for further information before responding. Complaints will be handled in accordance with applicable requirements and internal procedures.
These terms are intended to operate consistently with applicable Australian law and any mandatory rights or protections that cannot lawfully be excluded. Nothing in these terms limits a right or remedy that cannot be limited under applicable law. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate.